“Senior living homes deserve access to best-in-class technology,” says Tony Patti, co-CEO of StaffScheduleCare. “Healthcare generally, and senior living in particular, have lagged behind other industries in technology adoption. We think that’s because the software available to them hasn’t been good enough.”
StaffScheduleCare is here to change that.
“Our software is solving a genuine societal problem by supporting understaffed and under-funded senior living facilities that are doing everything possible to provide for the elderly population in desperate need of attention and care,” says De la Balze, co-CEO.
StaffScheduleCare is backed by leading institutional software and healthcare investors in North America. Its mandate is to build technology solutions that serve the needs of the senior and long-term sectors.
A Complete Solution Built for Staff Scheduling
Complex scheduling processes often challenge the day-to-day operations of long-term care facilities. Schedulers have a tough job filling open shifts and conducting audits. They also have to spend a lot of time answering inbound questions and communicating changes in schedules. Employees are often overpaid or underpaid, leading to errors and grievances. Overseeing shift schedules is an overwhelming job that takes over someone’s full time job or day-to-day life. StaffScheduleCare is built for senior living and its unique needs and requirements.
They understands the importance of staying ahead of policy amendments and designs highly adaptable solutions. The company’s familiarity with regional regulations, such as British Columbia’s ministry reports or Ontario’s quarterly filings, ensures clients always stay prepared. StaffScheduleCare’s audit functionality enables quick and precise responses to grievances, removing the stress associated with financial penalties.
When Bill 124 was repealed in 2023, many facilities found themselves in a tight spot as all retroactive wage payments had to be paid to long-term care workers. They were oblivious to the process of calculating the outstanding payrolls from the past three years. StaffScheduleCare’s existing Wage Progression tool allowed clients to make these calculations in just a few hours, in contrast to the more than four weeks it took others to manually complete the same process.
In one instance, a customer managing a workforce of 200 staff members in Ontario faced a significant hurdle with the approaching deadline. By leveraging the Wage Progression tool, the client streamlined the calculation of retroactive wages and reduced the required computation time from weeks to hours. The client was able to enjoy the holidays with peace of mind, knowing that the payrolls were accurately calculated and fully auditable.
Going the Extra Mile
StaffScheduleCare’s hallmark is developing new features based on user feedback. For example, after an in-depth discussion with a client, it identified the adjustments needed to improve the efficiency of quarterly ministry reports. It immediately began adjusting the platform to match these evolving requirements.
Our software is solving a genuine societal problem by supporting understaffed and under-funded senior living facilities that are doing everything possible to provide for the elderly population in desperate need of attention and care
Its Mass Messaging tool contacts nurses through their preferred mode of communication to fill in for available shifts. This feature was added to the solution based on input from long-term clients. It also designed a mobile app incorporating the key functionalities needed by scheduling managers and supervisors to manage schedules on the go. It allows them to keep track of approved time-off requests and call-outs from their devices. The platform was tested pre-rollout by about 20 clients whose feedback directly shaped the functionality.
StaffScheduleCare enables users to reclaim lost hours spent on administrative tasks. For example, a client who previously required three full-time schedulers was empowered to manage their operations with a fraction of that manpower.
Apart from improving the overall employee experience, the company also reduces the dependency on a third-party workforce and overtime fees that add to client costs. A typical senior care facility in Canada spends nearly a million dollars on contract nurses to fill shifts, which accounts for 15 percent of their annual budget. Homes that use StaffScheduleCare see savings of 3-6 percent on overtime – that’s often more than 2-3x the cost of the software. For many this type of scheduling tool is a no brainer.
Training That Sticks
StaffScheduleCare understands that simply handing over software to clients is not enough. Users are offered comprehensive training to fully harness the power of its tools. After the software goes live, a customer support representative spends an hour a day working alongside each healthcare provider for up to a month.
This approach is very important in this industry. Software that’s not easy to learn or use just won’t work. The focus has to be on usability and ease of use. Some staff members prefer receiving automated calls, while others find text notifications more convenient. The tools allow users to choose how they receive shift information, making the transition to new technology seamless.
A key differentiator for StaffScheduleCare is its team. Specializing in long-term care, assisted living and senior living sectors, its employees are experts who understand the nuances and complexities of each segment. This laser focus leads to a higher level of pattern recognition, enabling them to foresee potential challenges and make implementation easy and efficient.
Problem-Solving at its Best
StaffScheduleCare solves a real-world challenge faced by thousands of senior care homes and facilities in Canada—staff turnover. Its solution makes onboarding for new employees easier and simplifies communication between managers and nurses. Creating an efficient workplace leads to higher satisfaction among staff, resulting in better retention.
For instance, a multi-site client operating five homes in British Columbia was unable to expand their reach due to the remote locations of their facilities, making staff scheduling difficult. StaffScheduleCare helped them improve their workforce management by implementing its solution and building tailored workflows. It also provided guidance on how to independently manage and implement the product themselves, enabling the client to manage 23 sites along the west coast of Canada.
StaffScheduleCare has secured new funding and assembled an extended team with a clear mandate to invest in and develop cutting-edge products tailored specifically for the long-term care industry in Canada. The infusion of new capital and expertise has positioned the company to push the boundaries of workforce management, ensuring elder care providers have the tools and technology needed to efficiently operate and deliver exceptional care.
